Privacy Policy

• Account & Profile: Name, email, phone number, password hash, profile photo, and optional preferences.
• Shopping Data: Wishlist, cart items, orders, addresses, returns, ratings, and support interactions.
• Payment Data: Payment identifiers provided by payment partners.We do not store full card details or UPI credentials.
• Device & Usage: Device model, OS, IP, crash logs, and performance metrics for optimization.
• Media & Studio: Photos, videos, thumbnails, and captions uploaded via Ollnine Studio.
• Location (optional): Approximate region for relevant content and delivery options.
• Cookies & Similar Tech: Used for login sessions, analytics, and personalization.

• Personalize your experience, recommendations, and search results.
• Process orders, payments, and support interactions.
• Enable Ollnine Studio creator features and publishing.
• Prevent fraud, improve performance, and fix bugs.
• Send important updates and optional marketing communications.
• Comply with legal and contractual obligations.

We process data under one or more legal bases: contract performance, user consent, legitimate interest, and legal obligations.

We may share limited information with trusted service providers such as:

• Payment gateways and processors for secure transactions.
• Analytics, crash reporting, and performance partners (e.g., Firebase, GA4).
• Hosting and cloud infrastructure providers.
• Logistics and fulfillment partners.
• Law enforcement when legally required.

• Camera & Microphone: Used in Ollnine Studio for content creation. Optional and revocable.
• Photos & Media: Upload and manage your looks, reels, and thumbnails.
• Notifications: For order updates and app tips (can be disabled anytime).
• Location: Optional. Improves discovery and delivery relevance.

We retain your data while your account is active or as required by law. Upon verified deletion requests, all personal data is permanently removed from active systems.

• Access or update your personal details.
• Withdraw consent for marketing or permissions.
• Disable notifications or permissions anytime.
• Request account deletion via email or support.

The Services are intended for users aged 13 and above. We do not knowingly collect information from children under the legal minimum age in your region.

Your data may be processed on servers in India or other countries with appropriate safeguards.

We implement encryption, restricted access, and monitoring to protect your data. While no system is 100% secure, we prioritize your safety at every level.

We use cookies to personalize experiences and analyze performance. You can control cookies via browser settings, though disabling them may limit some functionality.

External links or embedded content may have their own privacy policies. Review third-party terms before engaging with them.

We may update this policy from time to time. Updates will be reflected by the “Last updated” date and may also be notified within the app.

To delete your account, contact us from your registered email. After verification, your data will be permanently deleted as per our retention policy.